Effective Date: August 2025

At Urbantier.uk, operated by URBAN TIER LTD (Company No. 16561491), we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this policy.

1. 📥 Information We Collect

We collect personal data when you:

  • Make a purchase
  • Sign up for our newsletter
  • Contact our support team
  • Create an account
  • Browse our website

The information we may collect includes:

  • Name
  • Email address
  • Shipping & billing address
  • Phone number
  • Payment details (processed securely via third-party providers)
  • IP address & device/browser information

2. 💻 How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders
  • Send order confirmations and tracking updates
  • Communicate with you regarding support or product enquiries
  • Improve our website, services, and customer experience
  • Send promotional emails or restock alerts (only if you opt in)
  • Prevent fraud and ensure secure transactions

3. 💳 Payment & Security

All payments made through Urbantier.uk are processed securely using trusted third-party payment gateways (e.g. Stripe, PayPal).
We do not store or have access to your full payment card details.

We use SSL encryption and other security measures to protect your data while using our website.

4. 📤 Sharing Your Information

We do not sell or rent your personal data.

We only share your data with:

  • Trusted service providers (e.g. shipping companies, payment processors)
  • Law enforcement, if required by law

These third parties are only given the information necessary to perform their services.

5. 🍪 Cookies & Tracking

Our website uses cookies to enhance user experience, analyze traffic, and provide tailored offers. Cookies help us:

  • Remember your preferences
  • Understand how visitors use our site
  • Show you relevant ads on other platforms (retargeting)

You can adjust your cookie preferences in your browser settings at any time.

6. 🧑‍⚖️ Your Rights (UK & GDPR)

You have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Request deletion of your data
  • Withdraw consent for marketing communications

To exercise these rights, contact us at:
📧 sales@urbantier.uk or call us on +44 7877 414591

7. 📦 Data Retention

We keep your personal information only as long as necessary to fulfill the purposes outlined above or as required by UK law.

8. 🔁 Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date. We recommend reviewing it periodically.

📍 Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please reach out:

URBAN TIER LTD
📍 30 Hungerford Road, London, England, N7 9LX
📞 +44 7877 414591
✉️ sales@urbantier.uk